The current climate of digital driven change is accelerating faster than ever. Businesses are looking to change their operating model; how they deliver services; new service models; and as a direct consequence, how to dramatically change their current IT provision to meet these needs.
If you combine these factors together, there is a massive increase in focus on managing operating costs within IT. The old mantra of ‘more for less’ is certainly out of the window. It has been replaced by a new mantra of ‘radical cost management’. Companies are not looking to squeeze the cost savings balloon, rather burst it!
Focusing in on the IT Operations area, which is predominantly delivering ‘BAU – business as usual’; run based services, what are some of the implications?
• ‘Deliver more for less’: Can we expand the services that we are providing to the business, without expanding the number of staff to support this?
• ‘Always On’: Can we run a 24×7 operations to meet business needs when we are not staffed up to deliver this?
• ‘New services, with legacy skills’: To be able to deliver these new services and business capabilities, we need to expand the skill set of the team, how do we do this?
These, plus a raft of other questions are focusing IT Operations leadership teams to look for solutions that meet their needs and not a one sized-fits-all approach, that has been the catch all in the past.
To answer these questions and deliver solutions that meet these needs, we have worked with multiple clients to develop an ‘adaptive managed service’s’ approach.
This approach starts with understanding the real business challenges driving the cost saving / balloon squeezing discussion. From there, we work with the client on both the short term and longer-term service requirements, leveraging both technical, process, people and change aspects to the outcomes needed.
If you have a need to automate operational processes; free up IT Ops resources and leveraging the latest in digitising IT Services, we can help you on this digital transformation journey.