ServiceNow Platform

Whether you’re new to ServiceNow or looking to enhance your existing setup, our comprehensive guidance ensures you fully understand and maximise the platform for optimal performance.

With comprehensive experience in delivering enhanced capabilities across multiple sectors, our experts can advise on the best ways to extract value.

Depending on the age of the toolset, how it was implemented and how it is used day to day, we can review your requirements and tailor a solution. Below are some examples of what we deliver:

  • Implementations and Upgrades – support in enhancing your ServiceNow system to access new capabilities and enhanced functionality
  • Reporting and Dashboards – building new capability to enable your IT Operations functions to make best use of the data contained within your ITSM Toolset and integrate with other reporting systems
  • CMDB and Data Quality – review and assess the quality of your CMDB and associated data sources with a view to recommending how to drive improvements in your ITSM data quality
  • Self Service Capability –  develop the most appropriate  Self-Service offering for your customers and technical departments, incorporating WLA and process workflow to create cost savings
  • Chatbot, AI and Machine Learning – source, supply and install the latest enhancements for virtual online dialogue with your customers, directing queries to resolver teams and using machine learning to diagnose and resolve issues.

Talk to us about the benefits of maximising your ServiceNow platform to digitise operational workload and shape your technology to align with your organisational goals and desired outcomes.


We review the current ITSM toolset and work with you to develop an upgrade and enhancement path, taking into account not only the technology enhancements, but also the required changes to process and working practices, to take the maximum value from the upgrade.

Finally, we execute the upgrade, in an agile and adaptive manner, to deliver value, whilst ensuring your services continue to be delivered.


Reviewing your current legacy ITSM toolset then implementing the right enhancement path will quickly realise business benefits and deliver incremental value.  We ensure you can continue to deliver service throughout the upgrade, ensuring a smooth transition to the future operating landscape.

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Find out more about the benefits we can bring to your business.