DIGITAL MATURITY ASSESSMENTS
Gain and Keep the Digital Edge
Your organisation’s current level of digital maturity is likely to affect many aspects of its growth, success and ability to achieve overall business objectives and maintain the edge over your competitors. Digital maturity assessments from MDB evaluate the current state of your digital capabilities and readiness to leverage digital technologies effectively. Our assessment reflects how well your company has integrated digital tools, practices, and mindsets into its culture and processes and identify areas for improvement.
What is Digital Maturity?
Achieving digital maturity involves not only implementing digital initiatives but fully integrating them into the fabric of your organisation.
Businesses that reach this level of maturity can swiftly adapt to technological advancements and evolving customer demands, gaining a significant competitive edge.
A yearly digital maturity assessment is the crucial first step to monitoring your organisation’s maturity and achieving a clear overview of how to progress and grow.
“A holistic view of the entire service management system, examining the interplay between processes, tools, management information, and the skills of key personnel.”
How Do We Assess Digital Maturity?
There are several digital maturity assessment models (DMMs) that can be used to benchmark your organisation’s maturity level. We use the ITIL 4 model, which is a highly regarded assessment framework used by many successful organisations.
The ITIL Maturity Model
Unlike some maturity models, the ITIL Maturity Model goes beyond focusing solely on processes. It takes a holistic view of the entire service management system, examining the interplay between processes, tools, management information, and the skills of key personnel. This approach provides a comprehensive and objective assessment of an organisation’s overall maturity.
Rating Your Digital Maturity
To rate your digital maturity, we use The Capability Maturity Model Integration (CMMI). This scale usually ranges from 1 to 5 levels and has become the industry standard to define the maturity of the ITIL based Service Management processes. However, we can adapt it to incorporate a level 0 which includes a new or baselined process.
How We Deliver Our Digital Maturity Assessments
We start by defining the scope of your digital maturity assessment at a single point in time and identifying the best starting point. Depending on the current digital maturity of your organisation this could be a complete review or may be a few key IT processes that may include Problem Management; Service Level Management; and Request Fulfilment.
Using a standard set of questions, we evaluate where a ‘process’ lies on the maturity scale by reviewing components below.
- Value: We’ll align objectives and performance with your stakeholder needs.
- Policy and Process: Policies, processes, procedures and accountabilities. We’ll identify critical tasks, inputs and outputs and clear RACI (Responsible, Accountable, Consulted, and Informed).
- Organisation: Responsibility and Accountabilities. We’ll establish the right structure to enable your team to efficiently deliver IT service operations.
- Technology: Tools and automation. This encompasses visibility of performance and how well your organisation integrates information and workflow.
- Management Information: Goal setting, measurement and reporting.
- People: Training, skills and expertise. This involves empowering your workforce to achieve your organisation’s objectives.
- Governance: Awareness, understanding and communication. We’ll ensure ongoing strategic alignment, measurement and control of performance and risk.
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Find out more about the importance of digital maturity assessments – take active steps to shape the future of your organisation and guarantee desired outcomes.