A TOM defines the structure and organisation of your future IT services and partnerships to optimise their ability to deliver business outcomes.

It effectively turns your desired strategy into reality.


We use an Operating Model Canvas framework, providing a granular view of your IT Service activities, suppliers, partners, and resources to ensure your organisation is comprehensively aligned to support wholesale business success. Our approach connects the following elements:

  • Value Proposition
  • Value Chain Map
  • Supplier Matrix
  • Stakeholder Map
  • Organisational Chart
  • Information
  • Location Footprint
  • Management System

We wrap up the process with a comprehensive workshop to work through the key areas of the  Operating Canvas with your IT staff and business representatives. You can expect an executive report, detailing the outputs from the eight areas, plus key recommendations, change agenda and a recommended approach for organisational transformation.


Clarity. A focused TOM will underpin and influence your goals and aspirations, fusing strategic direction with clearly signposted change initiatives to maximise your business’s performance. Additionally, it will set up desirable behaviours within the organisation.

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Speak to our experts to uncover the value and realise the vision that a robust TOM sets out.