Can Your Council Modernise Its Legacy IT Systems?

You already know how essential your IT systems are! They power over 800 critical services, supporting everything from housing and benefits to waste collection and social care.

But if your systems are more than a decade old, you’re not alone and you’re increasingly required to do more with less funds.

The Bigger Picture: It’s Not Just Legacy IT Holding You Back
Manual Processes Are Slowing You Down
Justifying Digital Investment is Tough
What Would Digital Transformation Look Like For You?
Smarter, Data-Driven Decisions
Faster, More Flexible Digital Upgrades
A Low Code – Less Daunting Approach
Where Do You Go From Here?
We Optimise Existing ServiceNow Platforms
Ongoing Support and Training
Ready to Move Away From Your Legacy IT System?

Many UK councils are still compelled to rely on outdated, disconnected technology. Simply put systems that weren’t designed to handle today’s digital demands.

And the challenge isn’t just the technology itself. Many councils are tied into long-term contracts with large suppliers that offer little flexibility.

Some of those vendors have no real incentive to innovate, leaving you stuck with legacy systems that don’t integrate well, if at all.

Meanwhile, your communities expect and need faster, simpler, digital services, and when this tech doesn’t keep up, the blame unfairly falls on your council.

A recent TechnologyOne report found that 58% of councils feel their residents’ experience is being held back by outdated IT. The problem is clear.

But what’s the solution when only 39% of councils have a dedicated budget for digital transformation?

The Bigger Picture: It’s Not Just Legacy IT Holding You Back

Your IT systems aren’t just old – they’re also fragmented. Different departments use different systems, leading to data silos that make decision-making that improves your services harder than it should be.

59% of councils say they don’t have a single, accurate source of data, which makes it tough to plan budgets, allocate resources, or improve services efficiently.

Manual Processes Are Slowing You Down

The Local Government Association (LGA) has been supporting digital transformation for years, yet many councils, perhaps yours still rely on a number of manual processes.

Whether it’s handling requests, approvals, or case management, the reliance on outdated workflows slows everything down. You desperately want to modernise your IT legacy systems but integrating new technology feels like a massive challenge.

Justifying Digital Investment Is Tough

Even if you know your council needs to modernise, getting buy-in for new technology is another battle. You need to provide a solid business case to prove return on investment (ROI) for your community before securing funding.

But modernisation does work. One UK council, before moving to ServiceNow, only 20% of resident interactions happened through their online portal. After making the switch, that number jumped to 75%.

A modern, streamlined system made a measurable difference for both the community and internal teams.

What Would Digital Transformation Look Like for You?

Imagine if your team could:

Automate service requests and workflows: No more unnecessary delays, everything moves smoothly.
Offer self-service options: Making it easier for residents and employees to get what they need without waiting.
Resolve issues faster: AI-powered insights help your team spot and fix problems before they escalate.

Smarter, Data-Driven Decisions

59% of local authorities like yours, say without a single, reliable source of truth, it’s impossible to make truly informed decisions.

When you can’t accurately forecast demand, plan budgets, or prioritise services, resources end up in the wrong places.

Real-time analytics and predictive insights can change that, helping you allocate funding more effectively and plan future services with confidence.

A Low Code – Less Daunting Approach

The thought of replacing IT systems can feel overwhelming, but modern platforms like ServiceNow take a low-code approach, making it easier (and faster) to deploy the digital solutions you need.

No complex overhauls – just flexible, scalable solutions that evolve with your council’s needs.

And by breaking down silos between departments, you’ll gain a seamless, consistent experience for customers, whether they’re applying for benefits, reporting an issue, or requesting a service.

Where Do You Go from Here?

Yes, funding is a challenge. But with the right digital approach, you can do more with less and create a system that works for both your team and the people who rely on your services every day.

As ServiceNow partners, we can support you to make a solid business case for the funding you need then support you and your team through seamless implementation of ServiceNow.

All the time ensuring your workforce remain motivated and receive the training they need to be confident ServiceNow users.

We Optimise Existing ServiceNow Platforms

If you’ve already made the move to ServiceNow and want to be confident you’re achieving the absolute best from your investment, we’ll perform a free and no obligation online ServiceNow discovery meeting. This where we identify areas for improvement and enhancement to drive productivity, reduce costs, and improve user satisfaction. We excel in developing strategies aimed at maximising ROI and enhancing overall efficiency.

Ongoing Support and Training

It’s not our policy to implement and run. We know that to keep making gains It’s important to keep your IT Officers and wider workforce proficient users of ServiceNow.

Ready to Move Away From Your Legacy IT System?

If you’re looking to leave your legacy IT systems behind and embrace a modern, scalable system with ease, let’s talk. We’ll help you move forward with momentum and ease.

Get in touch, and let’s get started. You’ll also find us and more detail on our services on G-Cloud 14