Service desks are significantly stretched. Driving more from Self-Service and Automation can relieve the workload and provide a better customer experience. Self-Service seems to be one of the latest buzz... read more →
At MDB we recognise that in order to ensure success, evolving with industry developments is essential. The impact of Artificial Intelligence (AI) is becoming increasingly apparent in industry; and Cloud... read more →
One good thing about the last couple of years was that the red tape had to be cut. Organisations had to react to the emerging challenges that the Covid pandemic... read more →
The current climate of digital driven change is accelerating faster than ever. Businesses are looking to change their operating model; how they deliver services; new service models; and as a... read more →
Automation is central to the digital transformation journeys that many companies are currently undertaking. According to a 2020 Forbes survey* about the top ten digital transformation trends, ‘automation’ was at... read more →
McKinsey & Co’s 2020 global survey* of business leaders. from a wide cross-section of industries, revealed that 66% were piloting solutions to automate at least one business process – this... read more →
We are well versed in the general consumer businesses with a physical presence in the marketplace developing an online presence – effectively moving their offer into a product-based website. Over... read more →
The past year has seen a massive expansion in fintech (financial technology) to support the delivery of financial services to consumers, businesses, communities, social sectors and even parts of government.... read more →
At MDB, all our team benefit from flexible working. Mike Braithwaite, our MD, has always focused on output rather than hours worked. As lockdown restrictions continue, we recognise and appreciate the... read more →
We are delighted to announce and welcome Simon Pierce as MBD’s new Business Development Manager. Simon will be the driving force behind generating new sales leads and contacts, In addition, he will... read more →