Since the turn of the millennium, technology has developed more rapidly than in the proceeding 20 years; driven by a focus on digital transformation in both our individual lives as well as in the world of business.
However, as more and more digital solutions are developed to solve our business and personal needs; we are faced with more and more choices to make between competing brands and software. For businesses, this requires dealing with increasing opportunity cost when deciding whose software to run and increasing complexity of information balancing the inputs and outputs from automation software for CRM, mail, accounts and so on. The only way to deal with this web of processes is to find an all-encompassing software solution which integrates with clear end-to-end visibility and informational complexities.
To fully understand how Digital Process Automation (DPA) has developed as a core strategy in recent years. DPA is a natural progression from Business Process Management (BPM), whilst BPM is focussed on processes and models and the digitalisation of processes in the business – for example, turning written timesheets into a digital and online process; DPA looks at maximising customer experience by aligning all these digital processes
from end-to-end within the business. Having factored in all the work processes and complexities; the next step is to optimise these processes, delivering a high level of agility and scalability which is vital in the current uncertain business environment.
Why DPA is such a vital strategy is that it also enables the business to focus on maximising customer experience which is as important as costs and revenues. As DPA enables the teams to effectively and pre-emptively visualise and troubleshoot problems within the end-to-end process, it enables the customers to always have access to an organisation’s goods and services on demand. Furthermore, as the manual and repetitive tasks are automated it allows your teams to focus on more productive and creative tasks leading to more innovative products for your customer base.
Here at MDB Service Consulting we are resellers of market leading Workload Automation Software, Control-M, the leading DPA solution in the market. Control-M provides a digital automation service for any business by allowing for scalability and tailor suited product to enable all the benefits of DPA that will allow any organisation a competitive advantage and focus on best customer experience. We also provide expert guidance in how best to implement the software and offer 24/7 customer support.
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