As more digital solutions emerge to meet our business and personal needs, the number of choices between competing brands and software increases. For businesses, this leads to higher opportunity costs when selecting software and greater complexity in managing the inputs and outputs from automation tools for CRM, email, accounts, and more. We explore why Incorporating digital process automation is essential to streamline this web of processes. And we’ll share how it enables businesses to find an integrated software solution that offers clear end-to-end visibility and manages informational complexities efficiently.
What is Digital Process Automation, A Quick Explanation…
Digital Process Automation (DPA) refers to the use of technology to streamline and automate business processes across an organisation. Unlike traditional automation, which focuses on specific tasks, DPA handles end-to-end workflows that involve multiple systems and departments.
It integrates digital tools and software to enhance efficiency, reduce manual intervention, and provide real-time visibility into processes. DPA is commonly used for tasks like customer service, document management, and HR operations. It ensures smoother and faster workflows while improving overall business agility and scalability.
The Transition of Business Process Management to Digital Process Automation
To fully understand how Digital Process Automation has developed as a core strategy in recent years we must look at DPA is a natural progression from Business Process Management (BPM).
BPM focusses on processes and models and the digitalisation of processes in the business. For example, turning written timesheets into a digital and online process. Whilst DPA looks at maximising customer experience by aligning all these digital processes from end-to-end within the business.
Having factored in all the work processes and complexities; the next step is to optimise these processes. This delivers a high level of agility and scalability which is vital in the current uncertain business environment.
Why digital process automation is such a vital strategy is that it also enables the business to focus on maximising customer experience, which is as important as costs and revenues.
DPA enables teams to effectively and pre-emptively visualise and troubleshoot problems within the end-to-end process. In addition it enables customers to always have access to an organisation’s goods and services on demand. Furthermore, as the manual and repetitive tasks are automated it allows your teams to focus on more productive and creative tasks. The result leads to more innovative products for your customer base.
At MDB Service Consulting we resell the market leading Workload Automation Software, Control-M. Whilst our sister company Ortom8 provides solutions to further enhance the platform.
Control-M provides a digital automation service for any business by allowing for scalability and tailor suited product to enable all the benefits of DPA. It allows any organisation a competitive advantage and focus on best customer experience. We also provide expert guidance in how best to implement the software and offer 24/7 customer support.
Speak to one of our experts now about taking your business further and all things digital transformation.
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