Service desks are significantly stretched. Driving more from Self-Service and Automation can relieve the workload and provide a better customer experience. Self-Service seems to be one of the latest buzz... read more →
At MDB we recognise that in order to ensure success, evolving with industry developments is essential. The impact of Artificial Intelligence (AI) is becoming increasingly apparent in industry; and Cloud... read more →
One good thing about the last couple of years was that the red tape had to be cut. Organisations had to react to the emerging challenges that the Covid pandemic... read more →
The current climate of digital driven change is accelerating faster than ever. Businesses are looking to change their operating model; how they deliver services; new service models; and as a... read more →
We are delighted to welcome Matt Malcolm to the team as Technical Services Director. Matt has a wealth of experience across several industries in delivering service and technical implementations. Matt will be responsible for... read more →
Automation is central to the digital transformation journeys that many companies are currently undertaking. According to a 2020 Forbes survey* about the top ten digital transformation trends, ‘automation’ was at... read more →
As part of our continued expansion, we are delighted to announce and welcome David Elliston as a new Business Development Manager. David will be a key player in generating new... read more →
We are proud to announce that we have been nominated in the 'Digital SME of The Year' category as part of the 2021 Digital Leaders 100 Awards!The DL100 list celebrates... read more →
We are pleased to announce that Martin Summerhayes, our Head of Digital Transformation, hasbeen recognised as one of the Top 50 Global Thought Leaders on CustomerLoyalty. Thinkers360 measure thought leadership and authentic influence... read more →
Five key factors stand out in providing simplification to the often complex process of orchestration of a data pipeline. Each has value in itself, but together they provide a framework... read more →